Store Systems
Support Analyst
King Kullen is seeking an individual for a position in the Store Systems Support Group. This individual will work to resolve both computer hardware and software issues for King Kullen corporate and its stores.
Job Responsibilities:
- Provide phone and helpdesk support to corporate and off-site users.
- Identify, diagnose, and resolve level one PC Software and Hardware issues for corporate and offsite locations.
- Assist and support corporate and retail software applications.
- Answer and resolve user calls to help desk.
- Record and track support calls, including documenting of notes and resolution in help desk system.
- Install and configure hardware and software at corporate and offsite locations.
- Travel to various locations in Nassau, Suffolk and Staten Island for onsite support for software and hardware repair/replacement.
- Participates in special projects as needed.
Requirements:
- Working knowledge of Windows and PC/Hardware skills a must.
- Strong verbal and written communications skills.
- Motivated independent self-starter.
- Strong organizational skills.
- Ability to work well in team-oriented environment.
- Ability to take initiative and responsibility.
- Capable of troubleshooting hardware and software issues.
- Help Desk or PC support experience a plus.
- Must be available to work weekends and be on call as required.
- Must possess valid NYS Drivers license.
- Must be able to perform physical activities and lift equipment.
Salary history and requirements must be included to be considered
Click here to apply